Privacy Policy

D&D Pinball (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit ddpinball.net (the “Site”) or make a purchase from us.

Our products and services are intended for customers located within the United States.

1. Definitions

For the purposes of this Privacy Policy:

• Company refers to D&D Pinball, located at 331 E 7th St, Tucson, AZ 85705, United States.
• Website or Site refers to ddpinball.net.
• Service refers to the Website and any related services provided through it.
• You means the individual accessing or using the Website, or the company or legal entity on whose behalf such individual is acting.
• Personal Information means information that identifies, relates to, or could reasonably be linked to an identifiable individual.
• Device Information means information automatically collected about your device and browsing activity.
• Order Information means information you provide when making or attempting to make a purchase.
• Service Providers means third-party companies or individuals that help us operate the Website, process payments, coordinate shipping, or analyze usage.
• Usage Data means data collected automatically from the Website, such as page visits and session duration.
• Cookies are small data files stored on your device that help improve functionality and user experience.

2. Personal Information We Collect

Device Information (Collected Automatically)

When you visit the Site, we automatically collect certain information about your device, including:

• Web browser type
• IP address
• Time zone
• Cookies installed on your device
• Pages or products viewed
• Referring websites or search terms
• Interaction with the Site

We collect this information using:

Cookies – Small files stored on your device, often including an anonymous unique identifier. For more information about cookies and how to disable them, visit: http://www.allaboutcookies.org

Log Files – Track actions occurring on the Site, including IP address, browser type, internet service provider, referring/exit pages, and timestamps.

Web Beacons, Tags, and Pixels – Electronic files used to record browsing activity and measure engagement.

Order Information (Information You Provide)

When you make or attempt to make a purchase, we collect:

• Name
• Billing address
• Shipping address (necessary for freight coordination)
• Payment information (including credit card details)
• Email address
• Phone number

When we refer to “Personal Information” in this policy, we mean both Device Information and Order Information.

3. How We Use Your Personal Information

Order Information

We use Order Information to:

• Process payment transactions
• Arrange freight shipping and delivery coordination
• Provide invoices and order confirmations
• Communicate regarding delivery windows or service needs
• Screen orders for fraud or potential risk

Because we sell large arcade and pinball machines, communication and delivery coordination are essential parts of fulfilling your purchase.

If you have opted in, we may also send updates about new arrivals, promotions, or related products.

Device Information

We use Device Information to:

• Detect and prevent fraud
• Improve and optimize our Website
• Analyze customer browsing behavior
• Evaluate marketing effectiveness

This allows us to improve security and enhance your experience on our Site.

4. Sharing Your Personal Information

We do not sell your Personal Information. We share information only as necessary to operate our business.

E-Commerce Platform

Our online store is powered by WooCommerce. You can review their privacy practices here: https://automattic.com/privacy/

Analytics

We use Google Analytics to understand how customers interact with our Site. Learn more about Google’s privacy practices here: https://www.google.com/intl/en/policies/privacy/

You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

Legal Compliance

We may disclose your information if required to comply with applicable laws, respond to lawful requests (such as court orders or subpoenas), or protect our rights and business interests.

5. Behavioral Advertising

We may use your Personal Information to provide targeted advertisements or marketing communications we believe may interest you.

For more information about how targeted advertising works, visit the Network Advertising Initiative (NAI): http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can opt out of targeted advertising here:

• Facebook: https://www.facebook.com/settings/?tab=ads
• Google: https://www.google.com/settings/ads/anonymous
• Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

You can also opt out through the Digital Advertising Alliance: http://optout.aboutads.info/

6. Data Retention

We retain Order Information for our records unless you request deletion. This allows us to assist with future service, warranty, or repair needs related to your machine.

Usage Data is generally retained for internal analysis and security purposes.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your Personal Information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Children’s Privacy

Our Site is not directed to individuals under the age of 13. We do not knowingly collect Personal Information from children. If we become aware that such information has been collected, we will take steps to delete it promptly.

9. Sales Territory

D&D Pinball sells and ships products within the United States only.

If you access our Site from outside the United States, you understand that your information will be processed and stored in the United States.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised “Last Updated” date.

Your continued use of the Site after changes are posted constitutes acceptance of those changes.

11. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us using the details provided below:

Customer Support Hours: (GMT-07:00) Mountain Standard Time (Phoenix)

• Monday – Friday: 08:00 AM – 10:00 PM
• Saturday: 08:00 AM – 08:00 PM
• Sunday: Closed

Address: 331 E 7th St, Tucson, AZ 85705, United States

Phone: +1 (480) 436-8633

Email: sales@ddpinball.net

Contact Page: https://ddpinball.net/contact/